REFUND POLICY

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food.

Supplement items must be returned unopened and sealed. Once the packaging seal is broken we cannot accept returns.
Additional non-returnable items:

1 – Gift Cards
2 – Downloadable software products
3 – Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@berbamax.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@berbamax.com and send your item to: Berbamax, Unit 1 Denham way, Fleetwood, FY7 6PR, United Kingdom.

Shipping

To return your product, you should mail your product to: Buq C/O ShipBob, Inc 1250 South 71st Ave #900 Phoenix, AZ, 85043 Phone: (844) 474-4726
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Any items you are returning are your responsibility until they reach, please make sure you use an appropriate postage method.